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FAQ's |
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Please find below some of the most commonly asked questions of Schneider Electric Limited in the UK. For corporate information and questions about Schneider Electric group please click here to visit our international corporate web site. |
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For a fast and focussed response to your enquiries, please visit our "contact us" page here, and submit an enquiry through the contact us form. The email address for general enquiries is webmaster@gb.schneider-electric.com |
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Our main customer service Fax number is 0870 608 8 606 |
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Schneider Electric has 10 sites across the UK. To find the location you require please click here to visit our UK contact and address details. |
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For all technical enquiries please click here and email the details of your enquiry. This will enable us to route your enquiry to the most applicable technical authority within Schneider Electric.
 National customer support line
If you have a need to speak to somebody urgently please call our national support line on 0870 608 8 608.
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| Yes - the Customer Adviser will ask you your account number and log your call before processing your request. |
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| Yes - the recorded message you hear before you speak to customer service will clearly state all calls are recorded for quality and training purposes. |
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Express orders need to be placed via MySchneider or telephone on 0870 608 8 608 to ensure that upto the minute stock availability information is available to process your order. Please be aware that Premium Rate deliveries and collections are not available through MySchneider. |
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The deadline for standard orders placed by fax is 12.00 midday on the day the order is placed. |
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There are four methods of order available to you as a customer as follows;
MySchneider - Online orders - Pack service, Standard & Express orders
The best method of ordering to enable real-time price and stock availability, as well as offering electronic order progressing, is to place your orders through your MySchneider account online. To set up a MySchneider account please speak to your local Schneider Electric Merchandiser.
Express orders - via telephone
Express orders offer next business day delivery and are charged at a rate of £21.00 for the first 25Kg of your order with an additional 45 Pence for each Kilo thereafter. Please note that these orders must be placed by 4pm at the latest on the day before delivery is required.
There is also a Premium Express service available for deliveries;
For next day 12.00 midday delivery the fee is £30 for the 1st 25Kg then 45p per Kg
For next day 10.30 am delivery the fee is £45 for the 1st 25Kg then 45p per Kg
For Saturday morning delivery upto 12 noon the fee is £45 for the 1st 25kg then 45p per kg
For same day delivery quote please call 0870 608 8 608
Standard orders
Standard orders offer a preagreed twice weekly delivery to your premises. Items ordered to be inlcuded in these deliveries need to be placed by no later than 4.00pm two days before the scheduled despatch date. To find out which days are your pre-arranged delivery days please refer to your Schneider Electric Distributors Agreement in the first instance or call 0870 608 8 608 for assistance.
Pack service offer
The Schneider Electric Pack Service is a once a fortnight service that enables distributors to order larger quantities of products in advance and have them delivered on days that coincide with their existing standard delivery days. This service enables distributors to receive extra rebate on their purchase. These order lines cannot be cancelled. |
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This service can only be permitted for emergency or breakdown replacement needs and as such is limited to an order of upto 10 lines only. NB* Our nominated carriers which can come and collect products on your behalf from Schneider Electric premises are; Nightfreight, TNT, CityLink and DHL. Please see logistics agreement for cut off times as notice is required for collections arranged with these carriers to allow for products to be appropriately processed and packaged. |
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Schneider Electric have a Customer Concerns Desk that deal specifically with this area and the telephone number is 0870 608 8 607. This service operates during business hours Mon - Thurs from 08.30 to 5 pm (closed lunch 12.30 - 1.15 pm) and Fri 08.30 to 16.15 (closed lunch 12.30-1.15 pm) |
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The best way to contact your local Schneider Electric Merchandiser or Sales Engineer is to consult your Distributor Agreement or call Customer Information on 0870 608 8 608 |
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Most Schneider Electric catalogues are available to download in PDF format from our online eLibrary. To access the eLibrary please click here and register your details with us to obtain your username and password. |
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Schneider Electric have a global distributor network. To find your nearest distributor online click here to access our Distributor Search facility or call on 0870 608 8 608 to speak with customer services. |
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